Frequently Asked Questions (FAQs)

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Contents:

1. Digital Currency Machines (DCMs)
2. Crypto and Digital Currency
3. Coin Cloud Crypto Wallet — YOU ARE HERE
4. Security & Compliance
5. Retail Host Services

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3. Coin Cloud Crypto Wallet

What is the Coin Cloud Wallet app?

The Coin Cloud Wallet mobile app is a custom-build digital wallet you can use to store your crypto, as well as send, receive, buy, sell and swap between coins. It’s also designed to work seamlessly with the Coin Cloud Digital Currency Machine (DCM) to give you the ultimate experience at the kiosk. The built-in map feature shows you where to find the nearest machine, and you can set up sell transactions in advance to reserve your cash for withdrawal.

Inside the Coin Cloud crypto wallet app you’ll find the ability to store and manage hundreds of different coins and tokens, including Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin, and multiple stablecoins. Once you add an Ethereum wallet you can unlock access to custom tokens, including meme coins, DeFi tokens, gaming tokens and other assets.

What mobile devices support the Coin Cloud Wallet app?

The Coin Cloud crypto wallet is compatible with iOS and Android, and available for free download in both the Apple App Store and Google Play.

How do I send digital currency to another wallet using the Coin Cloud Wallet app?

Sending money to friends and family (or to a Coin Cloud DCM for cash-out) is simple and fast. To transfer funds, open your Coin Cloud Wallet app and select which currency you want to send.

1. Press the “Send” option in the bottom right-hand corner.
2. Copy and paste the recipient’s wallet address into the bar labeled “Search or Enter Bitcoin Address.”
3. Enter the amount you wish to send and press the arrow in the top right-hand corner.
4. Slide the bar on the bottom of the page, and your transaction will begin processing.

How do I receive digital currency from another wallet using the Coin Cloud Wallet app?

You can receive money in your wallet just by sharing your public wallet address with somebody else. This is the same process you will use to buy digital currency at a Coin Cloud DCM.

1. Open your Coin Cloud Wallet app and select which currency you would like to receive (you need to create a compatible wallet before you can receive funds).
2. Press the “Receive” option in the bottom left-hand corner.
3. A QR code is displayed for the currency sender to scan. Above the QR code is your wallet address, which you can copy and send to the sender to paste manually into their wallet.

How does the Coin Cloud Wallet app help me save time at the machines?

The Coin Cloud Wallet app is custom built as part of the full Coin Cloud ecosystem to give a seamless interface with Coin Cloud machines.

Here are a few ways it will optimize and streamline your experience:

• Locate nearby Coin Cloud machines with one tap
• Skip the wait by setting up your sell transactions in advance at any DCM
• Reserve your cash for up to 48 hours at your chosen location
• Avoid having to manually enter amounts
• Upload verification documents straight from your phone
• Enjoy single-confirmation transaction speed on the blockchain

How do I set up a sell transaction in advance on the Coin Cloud Wallet app?

Setting up your sell transaction and reserving your cash is fast and easy!

1. Download the free Coin Cloud Wallet app.
2. Open the app and allow it to see your location.
3. Find your nearest Coin Cloud machine and choose “Sell Crypto for Cash.”
4. Enter the amount you want to withdraw.
5. If that machine has enough money, you can reserve your cash for up to 48 hours.
6. If that machine doesn’t have enough, you’ll be prompted to choose another one.
7. Send your Bitcoin to the machine’s wallet address.
8. Head to the machine you’ve reserved your cash at.
9. Enter your phone number and the cash will be dispensed immediately!

Who controls the currency I have in my Coin Cloud Wallet?

Unlike some other apps used in conjunction with Bitcoin machines, and nearly every online exchange, the Coin Cloud Wallet is non-custodial. That means YOU are in total control of your own funds and digital currencies. You have access to your own private keys, which you should keep in a safe place so you can restore or import your wallet if you change devices or apps.

Other digital currency apps from third-party providers are custodial and don’t give you access to your own private keys. Without those private keys, you don’t own or control your coins. Custodial wallets are essentially just online accounts that you can log into for buying and selling, sending and receiving. But without sending all your crypto to another wallet (and incurring the fee for doing so), you can’t move your coins around, put them in cold storage like an offline hardware wallet, or otherwise store and manage them the way you want to.

The benefits of non-custodial crypto wallets like Coin Cloud’s are:

• Power of decision in your own hands
• Freedom of choice to use your digital currency
• Peace of mind that you have control
• Ability to import coins to another wallet, device or platform
• Ultimate security against hacking or theft

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Skip To FAQs on:

Digital Currency Machines

Crypto and Digital Currency

Security & Compliance

Retail Host Services

Disclaimer: The information and views supplied on the Coin Cloud blog are for educational and entertainment purposes only. We are not financial advisors, so please do your research and consult with a trusted financial specialist before investing your money.

What is Coin Cloud?

Founded in 2014 in Las Vegas, Nevada, Coin Cloud is the leading digital currency machine (DCM) operator. With over 4,500 locations nationwide, in 48 states and Brazil, Coin Cloud operates the world’s largest and fastest-growing network of 100% two-way DCMs, a more advanced version of the Bitcoin ATM. Every Coin Cloud DCM empowers you to quickly and easily buy and sell over 40 cryptocurrency options with cash.