Security & Compliance FAQs

Frequently Asked Questions About How We Keep You Safe
Coin Cloud Team
, published on 
February 4, 2022
Security & Compliance FAQs

Frequently Asked Questions (FAQs)


  1. Digital Currency Machines (DCMs)
  2. Crypto and Digital Currency
  3. Coin Cloud Crypto Wallet
  4. Security & Compliance YOU ARE HERE
  5. Retail Host Services

4. Security & Compliance

Coin Cloud is a compliance leader, and we work hard to keep you safe and your transactions secure.

How is my bank account protected?

Coin Cloud digital currency machines do not require any personal banking information. Our machines accept cash, which allows you to keep your personal banking information private.

Is Coin Cloud compliant with any government regulations?

We are industry leaders in regulation and committed to not only complying with federal law but also with local laws in the states we operate in. Coin Cloud is a registered Money Services Business (MSB) with FinCEN. We follow the Bank Secrecy Act and the USA Patriot Act guidelines, and as required by State law, obtain licensure and comply with money transmission laws and corresponding regulations.

We follow required Know Your Customer (KYC) procedures including verifying your identity in various ways, depending on how much digital currency you want to buy or sell. Offering more information gives you access to higher limits.

All of your personal information is kept confidential and 100% secure. We never share your personal or identifying information or data with third parties of any sort.

How do I use a Coin Cloud DCM safely?

Coin Cloud digital currency machines are very safe to use. The only information our kiosks require is your phone number, and for higher limits, a valid driver’s license or SSN. There is no risk of your credit card information or banking information being stolen, since we don’t require it. Instead, the machines take cash, so it’s a quick, simple and safe transaction, like buying something from a vending machine.

Should I send Bitcoin to a stranger?

No, please don’t. Being asked by a stranger to send them Bitcoin is very likely a scam. When sending funds to anyone, always use your best judgment and never forget that if something sounds “too good to be true,” it often is.

If you wouldn’t feel comfortable sending an envelope of cash to a complete stranger’s P.O. Box, do NOT send Bitcoin or any other digital currency to them either. Once you send cryptocurrency, you cannot stop, cancel, or reverse the transaction.

Coin Cloud policy forbids the sending of Bitcoin to a third party. So if you are planning to legitimately send digital currency to a friend or family member, be sure to purchase it into your own wallet and then send the funds from there.

Some popular scams involving Bitcoin include, but are not limited to:

  • Vehicles for sale
  • Classified ads (such as Craigslist, eBay,, etc.)
  • Housing or Rental ads
  • Concert and Event tickets
  • Third-party bill-pay services
  • IRS or Government entities demanding payment in Bitcoin
  • Charity requests for payment in Bitcoin
  • Romance/Dating Sites/Personal ads

The government, or a real charity or nonprofit, will never require payment to be in Bitcoin, so if you get such a request, it’s most definitely a scam. And if someone you met online is asking for Bitcoin, question how well you know and trust them.

Who do I call if I need help or got scammed?

Coin Cloud’s Client Support team is available 24 hours a day, 7 days a week, to help you use our Digital Currency Machines, download our secure Coin Cloud Wallet app, and prevent you from being scammed. If you have any questions or concerns, or you think something went wrong, please do not hesitate to call or text us at 855-264-2046 to speak with one of our LIVE customer support representatives.

We are also available by email at Support@Coin.Cloud or online chat at this website, 24 hours a day, 7 days a week. 

Skip To FAQs on:

Digital Currency Machines

Crypto and Digital Currency

Coin Cloud Crypto Wallet

Retail Host Services

Disclaimer: The information and views supplied on the Coin Cloud blog are for educational and entertainment purposes only. We are not financial advisors, so please do your research and consult with a trusted financial specialist before investing your money.

What is Coin Cloud?

Founded in 2014 in Las Vegas, Nevada, Coin Cloud is the leading digital currency machine (DCM) operator. With over 4,500 locations nationwide, in 48 states and Brazil, Coin Cloud operates the world’s largest and fastest-growing network of 100% two-way DCMs, a more advanced version of the Bitcoin ATM. Every Coin Cloud DCM empowers you to quickly and easily buy and sell over 40 cryptocurrency options with cash.

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